Refund policy
We want you and your pet to love what you order. If something isn't right, here's how returns work.
14-day returns
You can request a return within 14 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
How to start a return
Email us at weslleysmith@aim.com with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Our products ship from several suppliers, so the return address may vary. Items sent back without contacting us first can't be accepted.
Return shipping
The customer pays return shipping costs, unless the item arrived damaged, defective or wrong. Original shipping charges are not refunded.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem. We'll make it right with a replacement or a full refund, at no cost to you.
Items that can't be returned
- Items marked Final Sale
- Items that have been used, washed or damaged after delivery
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card company may take a few extra days to post it.
Questions
Reach us anytime at weslleysmith@aim.com.